Super Soft Fluffy Rug

Standard International Shipping: 7-20 business days*

All orders will be shipped from our warehouse within 3 business days. During peak holiday shopping periods, please allow for up to 6 business days.

For US residents, the orders are shipped by the US Postal Service. After processing and leaving the warehouse, items usually take between 7-20 days to arrive at their destination. However, this can occasionally take longer due to customs and other regulatory checks.

In rare cases, it can take up to 35 days for items to arrive. If your order takes longer than 25 business days to arrive, You can contact us and we will do our best to take the necessary steps to take care of the issue. Please note that a refund will not be issued due to shipping delays beyond our control. 

*All shipping times exclude clearance/customs delays

Hand-wash warm. Tumble dry low. This product has been washed at the factory after sewing to minimize fabric shrinkage.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at uniqueluxco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at uniqueluxco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.